Why we collect personal information
Epiforge collects and uses your personal information to give you superior customer service, to provide you with convenient access to our products and services, and to make a wider range available to you. In addition, we use your personal information to keep you up to date on the latest product announcements, software updates, special offers, and other information we think you would like to hear about. This may occasionally include information from other technology companies about products and services that can add value to your Epiforge products. From time to time, we may also use your personal information to contact you to participate in a market research survey, so that we can gauge customer satisfaction and develop better products.
How we collect personal information
We collect information about you in several ways. For example, we might ask for your contact information when you correspond with us, call us to make a purchase or request service, register to attend a seminar, or participate in an online survey. In addition, when you register a new Epiforge product, sign up for Epiforge Internet services, or ask to be included in an email mailing list, we collect and store the information you provide in a secure database.
When we disclose personal information
Epiforge works with other companies that help us provide Epiforge products and services to you, and we may provide your personal information to these companies. For example, we give shipping companies this information so they can deliver your products efficiently. The information they receive is for shipping and delivery purposes only, and we require that the companies safeguard your personal information in accordance with the policies of Epiforge.
At times we may be required by law or legal process to disclose your personal information. We may also disclose information about you if we believe that disclosure is necessary for the public interest.
How we protect your personal information
Epiforge safeguards the security of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.
We use industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make secure purchases, you must use an SSL-enabled browser such as Netscape Navigator 3.0 or later, or Internet Explorer. This protects the confidentiality of your personal and credit card information while it is transmitted over the Internet.
Collecting other personal information
When you browse a Epiforge website, you are able to do so anonymously. Generally, we do not collect personal information when you browse. Your browser however, does automatically tell us the type of computer and operating system you are using.
Epiforge does not knowingly solicit personal information from children or send them requests for personal information.
Epiforge websites contain links to other sites. Epiforge does not share your personal information with those websites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
If we are going to use your personal information differently from that stated at the time of collection, we will try to contact you via email using the most recent information we have. If you have not given us permission to communicate with you, you will not be contacted, nor will we use your personal information in a new manner.